Terms & Conditions

These Terms & Conditions govern your use of The Medispa website at medispa.shop and any purchase you make through it. By placing an order, you confirm you have read and agree to these terms in full. Please read them carefully before purchasing.

1. About Us

The Medispa is operated by [Company legal name], a company registered in England and Wales under company number [Company registration number], with a registered address at [Registered address]. VAT registration number: [VAT number]. You can contact us by email at care@medispa.shop or by post at the registered address above.

2. These Terms

These Terms & Conditions apply to all transactions conducted on medispa.shop and supersede any previous terms. We may update them from time to time; the version in force at the time of your order will apply to that order. We recommend saving or printing a copy for your records.

3. Eligibility

  • You must be at least 18 years of age to place an order.
  • You must be a resident of the United Kingdom.
  • You warrant that all information you provide is accurate and up to date.

4. Ordering

When you submit an order, you are making an offer to purchase. We will send you an order acknowledgement by email; this is not an acceptance of your order. Acceptance occurs when we despatch your goods and send you a despatch confirmation. We reserve the right to decline any order at our discretion, in which case you will receive a full refund.

  • Prices shown on the website are in British Pounds Sterling (GBP) and include VAT at the applicable rate.
  • We take care to ensure prices are accurate; if a pricing error is discovered before despatch, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.
  • We reserve the right to amend prices at any time without prior notice to reflect changes in supplier costs, taxes, or other factors.

5. Payment

Payment is taken at the point of order. We accept the payment methods displayed at checkout. All transactions are processed through a secure, encrypted gateway. We do not store your full card details.

6. Delivery

We deliver to UK addresses only. Please refer to our Shipping & Delivery page for full details of delivery timeframes, costs, and what to do if an order is lost or delayed.

7. Cancellations, Returns & Refunds

You have statutory rights to cancel orders and return goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Please see our dedicated Returns & Refunds Policy, Exchanges policy, and Cancellation & Order Amendment Policy for full details.

8. Our Products

The Medispa is an authorised stockist of SkinCeuticals. All products sold are genuine, sourced through official channels, and stored in accordance with manufacturer guidelines. Product descriptions, images, and ingredient information are provided in good faith but are subject to change by the manufacturer without notice. Nothing on this website constitutes medical or dermatological advice. If you have a skin condition or allergy, please consult a healthcare professional before use.

9. Intellectual Property

All content on medispa.shop — including text, images, graphics, and branding — is owned by or licensed to [Company legal name] and is protected by copyright and other intellectual property laws. You may not reproduce, copy, or use any content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, our liability to you in connection with any order will not exceed the total price paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer entitled to bring proceedings in the courts of Scotland or Northern Ireland.

12. Complaints

If you have a concern, please visit our Complaints Policy page.

Last updated: [date]

These terms constitute a template for informational purposes. They should be reviewed by a qualified solicitor before being relied upon as legally binding contractual terms.